This document provides Green Custard Ltd’s Privacy Policy for its websites, and covers the following use-cases:

  • Mailing list subscriptions.
  • Information entered via forms such as the Contact Us form.
  • Regular browsing of the site.

Green Custard is committed to preserving the privacy of all visitors to or other web sites which may be introduced from time to time (the Websites) and users of its software. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Unless you ask us to do so we will not contact you via email in the future to tell you about changes to this privacy policy.


When you visit or register with the Websites or use the software you may be asked to provide certain information about yourself including your e-mail address, name and other information as well as information about you from e-mails or letters you send to us (“Personal Information”). We may also collect information about your usage of our websites and the software (“Usage Information”).

By default, we use cookies to gather anonymous Usage Information via Google Analytics (please see the separate section below for further details).

If you subscribe to our mailing list, then we will store your email address in our database. You can request to be deleted from the database at any point in the future by contacting us.

If you send information to us via a form on the Websites, then the information you provide will be stored on our systems. You control what information is sent to us, and you can request for the information to be deleted from our systems at any point in the future by contacting us.


Your information will enable us to provide you with access to certain parts of our websites and to supply our software. It will also enable us to contact you where necessary concerning your use of our websites and software. We will also use and analyse the Usage Information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your Personal Information to contact you for your views on our websites and software and to notify you occasionally about important changes or developments to the websites or our software. If you change your mind about being contacted in the future, please let us know.


The information you provide to us may be accessed by or given to our staff working outside the EEA/EU.

We may also pass aggregate information or Usage Information to third parties or make publicly available but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the Personal Information you provide to us without your consent.


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We also take measures to limit the use of your information within our business to only those people who need access.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We will not charge you for the first such request, but subsequent requests may incur an administrative charge to cover our costs.


Any changes to our privacy policy in the future will be posted to the site.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed by post to Green Custard Ltd., St John’s Innovation Park, Cowley Road, Cambridge, CB4 0WS, UK, by email to


The Websites uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the Websites analyze how users use the site. The information generated by the cookie about your use of the website (including an anonymised approximation of your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using the Websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The cookies used on this website are as follows and all relate to Google Analytics:
_ga This is used to distinguish users and has an expiration of 2-years.
_gid This is used to distinguish users and has an expiration of 24-hours.
_gat This is used to throttle requests and has an expiration of 10-minutes.
For more details about the purpose and nature of these cookies, please see this page from Google.


We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
The cookies used on this website are as follows and all relate to YouTube:

  • GPS - Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Expires after session.
  • HTTP Cookie PREF - Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. Expires after 8 months.
  • HTTP Cookie VISITOR_INFO1_LIVE - Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. Expires after 179 days.
  • HTTP Cookie YSC - Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Expires after session.

To find out more please visit YouTube’s embedding videos information page.