Gen AI for Service & Support

Gen AI can help businesses enhance their customer service and support, whilst simultaneously reducing cost of those functions.

Customer Benefits

Gen AI can bridge the gap between your customers and your support staff, and in addition between your support staff and a mix of live and historic product analytical data, and static business knowledge, such as FAQs and knowledge bases. This enables you to:

  • Ensure customer service excellence, by enabling your customer service team to respond more quickly and effectively.
  • Reduce support staff burden, by surfacing relevant data to support staff from live product status and knowledge bases and FAQs
  • Increase operational efficiency, by allowing Generative AI to directly manage responses to customers.

Transform your IoT product support and customer experience by contacting us today.

“Green Custard have demonstrated how Generative AI can both increase customer experience, and reduce the cost of supporting products in the field, such as our sustainable Aqua Libra Flavour Tap”

Scott Mackenzie, Aqua Libra Flavour Tap / Britvic plc

How we work with you?

  • Ideation workshops drill into your customer support experience, and identify how Gen AI can be used to either improve efficiency of staff responding, enhance the customer experience with automated responses, or a combination of the two.
  • We will define a Gen AI adoption road map to chart a path to success, taking small steps to prove value at each stage.
  • Our team will understand the data sources you have available, both from IoT devices and analytics databases, to internal and/or external knowledge bases and FAQs.
  • We will work with you to implement the plan, with customer and staff testing along the way, to ensure you can deliver on your customers expectations.
  • Our solutions are customised to your needs enabling integration with a variety of custom support and success platforms.